Focus first on service: the voice and face of your utility [texte imprimé] / AWWA (Research Foundation American Water Works Association) . - USA : AWWA (American Water Works Association), 2007 . - 79 p.
ISBN : 978-1-58321-458-9
Langues : Anglais (eng)

Catégories :	Autres descripteurs SERVICE D'EAU ET D'ASSAINISSEMENT ; GUIDE PRATIQUE
Résumé :	This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
Type de document :	Livre
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