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Determinants of customer decisions to pay utility water bills promptly

Titre :	Determinants of customer decisions to pay utility water bills promptly Ajouter au panier
in	Water policy , Vol. 12 n° 2, 16/02/2010
Auteur(s) :	Josses Mugabi Sam Kayaga Ian Smout Cyrus Njiru
Type de document :	Article
Sujets :	COUT DE L'EAU ; PRIX DE L'EAU POTABLE ; GESTION DES SERVICES D'EAU Financement OUGANDA
Résumé :	Cost recovery is a prerequisite for sustainable water service provision. For water utilities, one of the key determinants of overall cost recovery efficiency is the ability to recover payment, within a reasonable timeframe, for all the water bills sent to customers. This study used empirical data, obtained through a cross-sectional survey in eight small urban centres in Uganda, to establish the determinants of customer decisions to pay utility water bills promptly.
Article en page(s) :	220 - 236
Langue(s) :	Anglais
Lien vers la notice :	https://infodoc.agroparistech.fr/index.php?lvl=notice_display&id=137502